At T For Tumbler, each product is carefully prepared and packaged to ensure it arrives in great condition. Because many of our items are made to order and personalized, our return policy is slightly different from standard retail products.
Returns & Exchanges
Due to the custom and personalized nature of many of our products, we do not accept returns or exchanges for personalized or custom-made items unless the item arrives damaged or there is an error on our part.
For non-personalized, standard items, returns may be accepted within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
To request a return, please contact us at:
support@tfortumbler.com
before sending any items back.
Personalized & Custom Products
Personalized and custom products (including custom tumblers and custom vanity plates) are made specifically for you and cannot be returned or refunded for reasons such as:
- incorrect personalization details entered at checkout
- change of mind
- ordering the wrong size or style
Please double-check all personalization fields before placing your order.
Digital Products
All digital design files are non-refundable once downloaded.
If you experience any issues with your file, please contact us and we will be happy to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- your order number
- a photo of the item and packaging
We will review the issue and arrange a replacement or refund when appropriate.
Refunds
Once your return is approved and received (if applicable), we will inspect the item and notify you of the status of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to an error on our part.
Customers are responsible for return shipping costs for approved non-custom returns.
Contact Us
If you have any questions about your order, refunds, or returns, please contact us at:
support@tfortumbler.com